[Foshan Qianshuo Technology Co., Ltd] ("we," "us," "our," or "Company") operates the website [www.qsfoodmach.com] (the "Site"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or interact with us.

By accessing or using the Site, you consent to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"), including:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, company name, job title, shipping/billing address.

  • Account Information: Username, password (stored securely), preferences.

  • Transaction Information: Order details, payment information (processed securely via third-party gateways like [e.g., PayPal, Stripe]), purchase history, quotes, RFQs.

  • Communication Data: Content of emails, contact form submissions, chat logs, customer service inquiries.

  • Business Information: Company registration details, tax IDs, business type.

• Information Collected Automatically:

  • Usage Data: IP address, browser type, operating system, device information, pages visited, time spent, referring URL, clickstream data.

  • Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance Site functionality, analyze trends, administer the Site, track user movements, and gather demographic information. You can manage cookie preferences through your browser settings. See our [Link to Cookie Policy] for details.

• Information from Third Parties:

  • We may receive information from business partners, marketing agencies, payment processors, shipping carriers (e.g., [e.g., FedEx, DHL]), credit bureaus (for business credit checks, if applicable), or publicly available sources to supplement our records.

2. How We Use Your Information

We use your Personal Information for legitimate business purposes, including:

• Fulfilling Orders & Contracts: Processing orders, payments, shipments, returns, and providing requested services or quotes.

• Customer Service: Responding to inquiries, providing support, resolving issues.

• Account Management: Creating and managing your account, authenticating users.

• Communication: Sending order confirmations, shipping updates, service notices, administrative messages, and (with your consent where required) marketing communications (newsletters, promotions, product updates). You can opt-out of marketing anytime.

• Site Improvement: Analyzing usage trends, personalizing your experience, developing new features, testing, troubleshooting.

• Security & Fraud Prevention: Protecting the Site, our business, and users from fraud, security threats, and illegal activities.

• Legal Compliance: Meeting regulatory requirements, tax obligations, customs documentation, and responding to lawful requests (e.g., court orders, subpoenas).

• Business Operations: Conducting research, analytics, audits, internal reporting, and managing our relationship with business partners/suppliers.

3. Legal Basis for Processing (GDPR & Similar Laws)

For users in the European Economic Area (EEA), UK, or other regions requiring a legal basis, we rely on:

• Performance of a Contract: Processing necessary to fulfill orders or provide services you requested.

• Legitimate Interests: Processing for our legitimate business interests (e.g., security, fraud prevention, marketing, improving services), balanced against your rights.

• Consent: Where required by law (e.g., for certain marketing emails or sensitive data), we will obtain your explicit consent. You can withdraw consent anytime.

• Legal Obligation: Processing necessary to comply with applicable laws.

4. How We Share Your Information

We may share your Personal Information with trusted third parties only as necessary for the purposes described:

• Service Providers: Companies providing essential services on our behalf (payment processing, order fulfillment, shipping & logistics, IT infrastructure, data analytics, email marketing, customer support). These providers are contractually obligated to protect your data and use it only for our specified purposes.

• Business Partners: Authorized distributors, resellers, or agents involved in fulfilling your order or providing services, particularly relevant for international trade logistics.

• Legal & Regulatory Authorities: When required by law, regulation, legal process, or governmental request (e.g., customs declarations, tax reporting).

• Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, where user information may be transferred as a business asset.

• Protection of Rights: To protect the rights, property, or safety of [Your Company Name], our users, or others, including enforcing agreements or policies or investigating fraud.

We do not sell your Personal Information to third parties for their own marketing purposes.

5. International Data Transfers

As a foreign trade website, your Personal Information may be transferred to, stored, and processed in countries outside your country of residence, including [List Key Countries, e.g., the United States, China, Germany], where data protection laws may differ. We take appropriate safeguards to ensure such transfers comply with applicable data protection laws:

• Standard Contractual Clauses (SCCs): For transfers from the EEA/UK/Switzerland to countries not deemed "adequate" by the European Commission.

• Vendor Assessments: Ensuring service providers in third countries offer adequate protection via contracts and security measures.

• Your Consent: In some cases, we may rely on your explicit consent for the transfer.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These include encryption (SSL/TLS for data in transit, potentially at rest), access controls, firewalls, and regular security assessments. However, no internet transmission or storage system is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your Personal Information only for as long as necessary to:

• Fulfill the purposes for which it was collected (e.g., processing orders, providing support).

• Meet legal, tax, accounting, or regulatory reporting requirements (e.g., customs documentation retention periods, financial records).

• Resolve disputes, enforce agreements, or defend legal claims.

• Support legitimate business operations (based on a documented assessment).

Retention periods vary based on the data type, purpose, and legal obligations. We securely delete or anonymize data when no longer needed.

8. Your Privacy Rights (Subject to Applicable Law)

Depending on your location (e.g., EEA, UK, California, Canada), you may have certain rights regarding your Personal Information:

• Access: Request access to the Personal Information we hold about you.

• Correction/Rectification: Request correction of inaccurate or incomplete data.

• Deletion/Erasure: Request deletion of your Personal Information under certain circumstances.

• Restriction of Processing: Request restriction of processing your data under certain conditions.

• Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format, or ask for its transfer to another controller (where feasible).

• Objection: Object to processing based on legitimate interests or for direct marketing.

• Withdraw Consent: Withdraw consent you previously provided (where processing relied on consent).

• Opt-Out of Sale/Sharing (CCPA/CPRA): If applicable, opt-out of the "sale" or "sharing" of your Personal Information (as defined under California law).

To Exercise Your Rights: Please submit a verifiable request using the contact details in Section 11. We will respond within the timeframe required by law and may need to verify your identity. We generally do not charge a fee unless requests are excessive or unfounded.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of [Age, e.g., 16 or 18]. We do not knowingly collect Personal Information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment gateways, logistics trackers, partner sites). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We will post the updated policy on the Site with a revised "Last Updated" date. Material changes will be notified to you via email (if we have it) or through a prominent notice on the Site. Your continued use of the Site after such changes constitutes acceptance.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [evans@qsfoodmach.com]

• Mail: [Foshan Qianshuo Technology Co., Ltd], Attn: Privacy Officer, [Danzao Industrial Zone, Foshan City, Guangdong Province, China]

• Phone: [+86 18578391530]